What do you want to know?

Here you will find answers to general questions about transports to the Balearic Islands and / or from the Balearic Islands to Germany.
If you cannot find an answer to your questions, contact us and we will be happy to help you. +49 2405 46 43 330 or by email to balearen@schumacher.ac

The ten most common questions from our private customers!

Do I have to label my cargo?

A very clear YES!

We recommend that our private customers label every box and piece of furniture. Your goods will be stored in Mallorca in our warehouse before we deliver them to you or befor your pick up. So that your goods stay together, your name, telephone number and / or email should be listed on each package.

Can I pack myself?

You are welcome to pack your personal belongings yourself. However, you must assure us that no dangerous goods (weapons, flammable chemicals, bombs, explosive objects (spray cans, etc.) and plants, animals, seeds or alcohol) are packed. The contents are not insured for boxes that you have packed yourself.

Please note that things in “cheap boxes” cannot be transported safely. The risk is too high that a box will tear, break apart or be crushed during loading or unloading. The quality of the boxes should be four waves and the maximum load should be 35 to 40 kilograms. Ideally, the boxes should all be the same size so that stacking is guaranteed.

We also recommend packing upholstered furniture, mattresses, carpets and other general cargo in stretch film. Glass inserts in cupboard doors, sensitive screens and the like should be protected from packing by firm cardboard pads or polystyrene.

If you commission packaging from our professionals, we assume liability for the content in accordance with international safety regulations.

What fits in boxes should always be packed in boxes!

Which vehicle is used to collect or deliver?

Since we collect your goods in Germany with a 40 ton truck, the access route and stopping point must be safe. If there is a no-stop zone at your address, you can apply for an exemption from your city administration.

This also applies to direct delivery in the Balearic Islands. If the 40 ton truck cannot be accessed, the goods will be unloaded in our warehouse and delivered with a smaller vehicle. This delivery will be charged additionally.

Do I need helpers for loading and unloading?

Since our driver is traveling alone, carrying and loading assistants must be organized.

We are happy to take over the organization for you. The helpers are also billed per man and hour. The costs depend on the location. Just ask us!

Can I store my things in Mallorca?

YES!

Our secure warehouse in Mallorca is suitable for the storage of private goods up to the storage of boats, cars, motorcycles and for commercial use.

We offer our storage service for short-term and temporary storage as well as storage over a longer period of time.

How are my goods insured?

Your goods are insured under CMR law, i.e. with 8.33 special drawing rights (ZSR) per gross weight, currently approx. EUR 10.00 per KG.

We are happy to offer you additional insurance with 100% coverage at an affordable price. Just ask us!

How do I calculate the volume?

You are welcome to open and download our inventory list here .

Using this list, we are able to calculate an approximate volume for your transport. If there is a discrepancy when the order is executed, the freight price will be corrected.

Who pays for the ferry and toll?

Costs for ferry and toll are already included in our prices.

When do I have to pay for my transport?

Private customers receive our invoice immediately after loading the goods, which must be paid before unloading.

If helpers are required for unloading, they will be invoiced separately.

Can my car be loaded inside?

Since we mainly transport our customers’ vehicles with open vehicle transporters, the vehicle must never be loaded in the visible area. You are welcome to use your locked trunk. However, we accept no liability for the content.

The permissible total weight must also not be exceeded.

Couldn’t find an answer to your question? Contact us!